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Not for free, but for a fair and reasonable fee

7/12/2012

10 Comments

 
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I totally don't look like this when I'm working.
Thomas MacEntee has been hosting a series called Genea-Opportunities - 2012 Update on his blog Geneabloggers.com. Yesterday's and today's topics were Genealogy - What do you mean it's not free? and How do you make money in Genealogy?

[And? Seeing those 2 blog post topics together says a lot, no?] Okay. Today I'm rolling 2 days' worth of blog posts into one because I think they're too related for me to separate.



Yesterday's topic irritates me because the expectation of everything should be free shouldn't even exist. I'm trying to start my business so that I can help others with their genealogy-related needs [whatever they may be] using my skills that I have honed, and, yes, I expect to get paid for it.

I mean, you don't go to the grocery store, fill up a cart [I'm a cart kinda girl, not a buggy.], and then tell the cashier you didn't expect to pay for the groceries, do you? No, you don't. There is a price for everything. And I think this is common sense.

Plus? I already give a lot of stuff away for free. And I do this for a number of reasons. First, I naturally like to help people. It's just something that I do. I couldn't NOT do it. It's like breathing to me.

Secondly, it's good content marketing, which is something I already touched on in my previous post [that sounds more like a manifesto if nothing else]. I share with you what I have and what I know on both my blogs, 4YourFamilyStory.com and here on BloggingGenealogy.com. Some would say this is crazy. If I share everything, why would someone hire me? Because it's not about knowledge, per se. *That* you can get anywhere. [I got it, didn't I?] There are other factors in a buying/selling situation such as time, skill, and budget. Not everyone has the time to Google and read blog post after blog post to obtain the knowledge to do what I do. Not everyone has the time to analyze everything they read like I do. Not everyone has the skills to execute what they've learned like I do. However, some have the budget to hire me to do it for them, or teach them how to do it without having to mine away on the internet and elsewhere for the knowledge.

I also like to empower people to succeed. This is why I've added my coaching services to 4YourFamilyStory.com as well as my consulting services to BloggingGenealogy.com. 

And that's why I'm not afraid to give out the freebies. I already know that a sizable percentage of you will never hire me, but you'll come for the freebies, and I'm cool with that. In fact, I want that to happen. I'm hoping that if I've helped you out in any way that you'll show back up for the next post. I like visiting and sharing with y'all. Yes, I want you to read my review about an app, I want you to get it if you want it, and I want you to share with me and others how it worked out for you. Yes, I want you to take my blogging advice and apply it to your own blogs. I want to help you succeed with your endeavors.

Because I'm building relationships.

But, unlike Thomas, I'm not sharing the intimate particulars about my business. I will say that I'm still in start up mode. I am not making any profit right now. I make very little from affiliate advertising, and that is not how I plan to make any money. I really believe the time to make lots of money from affiliate advertising has passed thanks to the Google algorithm updates. And that's a good thing in my opinion. It's a time suck, and it doesn't really feed into my business model of building relationships. [Yes, leave my site to go to another company, buy something so I can make 10 cents, and then since you've built a relationship with that other company, never come back to see me. Yeah. Um. No thank you.]

I am launching my video tutorial subscription service soon, but I already let the cat out of the bag on that one. It will be a freemium model. [There's that word again, free.] So there will be free tutorials. The premium aspect of the service will include pay-per-view on-demand longer tutorials and webinars as well as a subscription service. 

So, there's the oh-my-gosh-I-can't-believe-this-is-free level of service. There's the I-can-only-afford-X-amount-of-these-fabulous-tutorials/webinars-right-now level of service. And then there's the oh-my-goodness-I-wanna-buy-a-year's-subscription-because-I'm-so-addicted level of service. The premium level will also include a live Q & A online group session at a set date after the video is first released, and it will later be archived for your premium viewing pleasure. The premium service will also include handouts and a script of the tutorial.

So you see, like the rest of my business model, there's free and then there's more. The free is freely given, and the more has a price. Just like everything else in life. I believe in giving some free knowledge out in order to help others, to prove myself, and to give me some credibility. I've no problem with that, and I also think I'm worth it.

And that's the crux of the problem, I think. I think I'm worth it. That's not conceit, I promise, but I think too many genealogy professionals are afraid to say it, and that's the problem. Don't be afraid to set a price on your services. If someone balks, then they can move on, and choose another option. That's their prerogative. Just stop saying your free. Free doesn't pay the bills. Free also says you don't think very highly of yourself and your abilities. Good clients/customers will pay for good services. Don't try to please everyone, because you can't. It's impossible.

I know people will argue with me on this, but it irritates me when someone creates an online 'business' and then gives everything away for free. That's not a business, and eventually you will have some bills to pay. Then when you come back to all your clients/customers [and I'd argue that they aren't really clients or customers if they're getting everything for free], they're going to be upset and even furious with you. Not only that, it hurts everyone else who is trying to conduct business because you're creating this silly expectation that everything is and should be free.

So. I've rambled and ranted long enough. It's not my best post, by far. I know. It doesn't tell a story. It's not very cohesive. I totally rambled. And I didn't reveal my financials. Nor did I reveal all my plans for additional income streams. But here's my summary:

I'm in the business of building relationships through the sharing of my knowledge, skills, and expertise. If at some point you, your society, or company have need for more in depth help with genealogy, family history, research, technology, teaching, training, writing, organization, social media, and marketing, then I'm available. 

Not for free, but for a fair and reasonable fee.

Services at 4YourFamilyStory.com.
And the very temporary home of the Video Tutorial Service.

~Caroline
10 Comments
Christine link
7/12/2012 10:37:15 am

Bravo! Caroline. Not an easy post, but an honest one. And there are lots of genealogists who do the "freemium/premuim" offering. Look at Dick Eastman's newsletter - free to some, more info and advice to those who pay for his service. In that you are not alone. It is a good marketing strategy.

Reply
Kenneth Marks link
7/12/2012 10:53:33 am

A very good post, Caroline. Not your best, because there can only be one of those. I too believe in the "building relationships" model as well as the freemium/premium approach. I think you are on the right path, mainly because that's the one that you are comfortable with. I must tell you, however, that after reading Thomas' post this morning, it has to be very discouraging to anyone that aspires to make more than a nickel in the genealogy "business." It sure was discouraging to me.

I have often thought that it would be nice to "make a few bucks" helping people, giving speeches, writing, etc. but it appears that from solely a financial point of view - It ain't worth the time.

I wish you the best of luck - you have a great attitude, obviously the energy, and a desire to learn and help. That will serve you well.

Reply
Mariann Regan link
7/12/2012 11:04:39 am

Providing different levels of service makes perfect sense to me. I'm not surprised to hear what Christine says in the comment above: that lots of genealogists do it. It's good outreach, realistic, and respectful of both buyer and seller. How else are customers going to get a sense of whose services they are buying, and the quality of those services? Free samples are a time-honored business tradition, but then as you explain so clearly, no one should expect them to go on forever. Sounds right.

Reply
Ezri link
7/12/2012 01:18:45 pm

First and foremost, a service should have a price. Say I do hire someone for say source confirmation and proofreading. You would want a pro. Where is the seperation? If I were to publish a bio that has a Family History, that is still Genealogy. I've created coats of arms for some folks, chased down Family members for interviews, and montaged pics of people attaching them to my tree templates. Not to get rich but I've made money.
Point being, I had a price. Theres overhead such as Internet, gas, printer ink, vital stats cetificates, etc. I know what your saying and I agree. I've dreamed of being apart of a large network of Professionals working and collaborating. Truth be known most Genealogist are reclusive and don't want to really collaborate.
Caroline, you are one of my favorites because you are sharp and tasteful. Don't lose hope, I know your going to rise to the top. Keep that brick layer mentality. My Father was a Contractor and I recall him taking those small jobs when things were slow. Genealogy as a business is no different. I recall my Dad putting an add in the Nashville Banner one Winter, " $100.00 to repair hole in Sheetrock, within reason as size differs price may vary." He stayed busy all Winter. : }

Reply
4YourFamilyStory
7/21/2012 01:10:14 pm

Well said, Ezri! :)

Thank you for reading and your support. I really appreciate it. :)

~C

Reply
4YourFamilyStory
7/21/2012 01:11:01 pm

Thank you, Mariann. :)

~C

Reply
4YourFamilyStory
7/21/2012 01:11:51 pm

Thank you Kenneth. :)

~C

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4YourFamilyStory
7/21/2012 01:12:18 pm

Thank you Christine. :)

~C

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